Quality Policy

UPCOM implements and maintains a certified Quality Management System in accordance with ISO 9001:2015. The purpose of the system is to consistently provide services that meet agreed customer requirements and to continuously improve the company’s operations.

Purpose and Scope

This policy covers UPCOM’s services and processes and applies to all employees and external associates. Relevant requirements are also communicated to suppliers and other external providers when their work affects the quality of the services provided.

UPCOM’s Commitments

• Understand customers’ needs and agreed requirements and systematically assess their satisfaction.
• Deliver services consistently, on time, and in accordance with established specifications and commitments.
• Comply with applicable legal, regulatory, and contractual requirements relating to its operations and services.
• Set measurable quality objectives, monitor their achievement, and evaluate the results.
• Manage processes based on documented information, relevant risks, and opportunities for improvement.
• Assign clear responsibilities and provide the necessary human, technological, and organizational resources.
• Develop the knowledge and skills of employees and associates whose work affects service quality.
• Select and evaluate external providers based on their ability to meet UPCOM’s requirements.
• Investigate complaints, deviations, and nonconformities and implement appropriate corrective actions.
• Continually improve the suitability, adequacy, and effectiveness of the Quality Management System.

Responsibility and Implementation

This policy is communicated to employees and associates to ensure that it is understood and implemented. Everyone working on behalf of UPCOM must follow the relevant procedures and established requirements and promptly report issues, deviations, or suggestions that may affect service quality.

Management Commitment and Review

UPCOM Management ensures that this policy is appropriate to the company’s purpose and operating context, supports its strategic direction, and provides a framework for setting quality objectives. The policy is reviewed at planned intervals and whenever significant changes arise in services, customer needs, or applicable requirements. This public version is made available to interested parties through UPCOM’s website.

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